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30/08 Dominic Coutinho
Director at Green Arrow Consultancy Recruitment Agency

Views:92 Applications:45 Rec. Actions:Recruiter Actions:22

Customer Service Role - Social Media Grievances (1-6 yrs)

Goa/Gurgaon/Gurugram Job Code: 174378

Designation: Customer Service - Social Media Grievances

Location: Sector 44, Gurugram

Salary: upto 6 LPA

Educational Qualification :

- Graduate in any stream or above

- Any Social Media management certification (Preferred)

Requirements:

1. Minimum 1 year of Escalation handling experience on the Social Media Platform

2. Experience in Customer Centric approach

3. Excellent - High Level Communication skills - English Proficiency (Spoken & Written)

4. MS Office

5. Candidates from hospitality industry preferred.

Roles and Responsibilities:

1. Handle all customer queries and complaints raised on the social platforms like Facebook, Twitter, Instagram and Linkedin.

2. Connect with the customers through Call, E-Mail or Social media platforms to provide the best possible resolution.

3. Understand the customer grievances and provide appropriate resolution.

4. Solving and answering customer issues, complaints, questions or queries in close coordination with the other departments.

5. Take a customer-focused approach to handle complaints and escalations.

6. Strong follow-up required on all the assigned cases.

7. Provide resolution within the framed timelines.

8. Ensure that all written communication is carried out as per the customer care procedures and standard.

9. Strong sense of ownership is a Must.

10. Showing empathy to customers on call.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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