Business Support Manager at Snaphunt Pte. Ltd.
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Customer Service Role - Social Media Firm (0-5 yrs)
- Opportunity within a company with a solid track record of performance
- Opportunity to make a positive impact
- Attractive Salary & Benefits
- Our client is an emerging Social Media Label from Germany, focusing on building up successful and sustainable online presences for talents all across the globe.
- They treat their customers like family, with honesty and being eager to leave no wish unattended, in order to build strong customer-bonds with longevity. They believe in indulging in a memorable, positive and meaningful experience together with their customers, through the lead by their diligent and excellent customer service Team. They are searching for passionate talents who contribute wholeheartedly and continue to make their service superior.
The Job :
Your responsibilities will include :
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Ideal Candidate :
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
