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21/09 Sharvan Kumar
Recruitment Manager at Variation Compusolution LLP

Views:15 Applications:13 Rec. Actions:Recruiter Actions:5

Customer Service Role - Pharma (0-1 yrs)

Gurgaon/Gurugram Job Code: 234976

Customer Service 

Key Responsibilities :

- To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.

- To ensure prompt and accurate information being provided with appropriate resolution

- To achieve operational targets as defined by for the process

- To maintain queue levels to agreed SLA targets levels

- To achieve and maintain a good knowledge/capability of systems.

- When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.

- To highlight to queue owners, line management and offline.

- Support teams any issues in the queues that may affect.

- Customer satisfaction and share best practice within the team and across Digital Care teams.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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