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21/09 Sharvan Kumar
Recruitment Manager at Variation Compusolution LLP

Views:9 Applications:8 Rec. Actions:Recruiter Actions:3

Customer Service Role - Pharma (0-1 yrs)

Gurgaon/Gurugram Job Code: 234976

Customer Service 

Key Responsibilities :

- To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.

- To ensure prompt and accurate information being provided with appropriate resolution

- To achieve operational targets as defined by for the process

- To maintain queue levels to agreed SLA targets levels

- To achieve and maintain a good knowledge/capability of systems.

- When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.

- To highlight to queue owners, line management and offline.

- Support teams any issues in the queues that may affect.

- Customer satisfaction and share best practice within the team and across Digital Care teams.

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