Recruitment Manager at Variation Compusolution LLP
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Customer Service Role - Pharma (0-1 yrs)
Key Responsibilities :
- To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of systems.
- When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
- To highlight to queue owners, line management and offline.
- Support teams any issues in the queues that may affect.
- Customer satisfaction and share best practice within the team and across Digital Care teams.
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