Business Support Manager at Snaphunt Pte. Ltd.
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Customer Service Role - International Voice Process - Transportation (0-2 yrs)
-Leadership Role
-Attractive salary & benefits
-Great work environment
Our client is dedicated to providing cutting-edge technology solutions to companies in the high-tech industry. Their team of experts specializes in Transportation, Logistics, Supply Chain and Storage
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
- You possess a Degree/Diploma in any field.
- Fresher's are also welcome
- You have strong communication and interpersonal skills and a proven track record in building relationships with senior level stakeholders.
- You have working knowledge of communication, BPO experience and Negotiation skills
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
- You possess strong analytical skills and are comfortable dealing with numerical data
