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08/02 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:20 Applications:8 Rec. Actions:Recruiter Actions:7

Customer Service Role - International Voice Process - Transportation (0-2 yrs)

Mohali Job Code: 311734

-Leadership Role

-Attractive salary & benefits

-Great work environment

Our client is dedicated to providing cutting-edge technology solutions to companies in the high-tech industry. Their team of experts specializes in Transportation, Logistics, Supply Chain and Storage

The Job

You will be responsible for :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate

- You possess a Degree/Diploma in any field.

- Fresher's are also welcome

- You have strong communication and interpersonal skills and a proven track record in building relationships with senior level stakeholders.

- You have working knowledge of communication, BPO experience and Negotiation skills

- You are highly goal driven and work well in fast paced environments

- You are a strong team player who can manage multiple stakeholders

- You possess strong analytical skills and are comfortable dealing with numerical data

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