Business Support Manager at Snaphunt Pte. Ltd.
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Customer Service Role - International Voice Process - Telecommunication (0-5 yrs)
International Voice Process
- Leadership Role
- Join a market leader within -Telecommunications
- Opportunity within a company with a solid track record of performance
- Our Client is hiring for International voice process
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Developing and managing a portfolio of Key Accounts.
- Achieving monthly sales targets by identifying and developing new customers.
- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximize share of wallet.
- Coordinating pre-sales and post-sales follow up.
- Achieving and exceeding weekly and monthly KPIs.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor feedback.
Ideal Candidate
Skills Required :
- International Calling experience.
- Quick and attentive speaking with the clients.
- Convincing skills/International Tele marketing skills.
- Able to generate leads through cold calling.
- Leads generation towards Sponsors and Exhibitors.
- Lead conversation and successful closing.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
