Job Title: International Voice Support Representative

Company Overview:

- we are currently hiring a leading healthcare company dedicated to improving global health outcomes through innovative solutions and compassionate care.

- We are committed to providing unparalleled support to our international clientele, ensuring that every interaction reflects our dedication to excellence and customer satisfaction. for Coimbatore location.

Position Overview :

We are seeking a highly motivated International Voice Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our international clients, primarily through phone communication. This role requires strong English communication skills and a background in Bioscience Education is preferred.

Key Responsibilities:

- Handle inbound and outbound calls from international clients regarding inquiries, issues, and concerns related to our healthcare products and services.

- Provide accurate and timely information, guidance, and support to clients, demonstrating empathy and professionalism at all times.

- Assist clients with troubleshooting technical issues, navigating our online platforms, and accessing relevant resources.

- Collaborate with internal teams to escalate complex issues and ensure prompt resolution.

- Maintain detailed and accurate records of all client interactions and transactions in our CRM system.

- Stay up-to-date on product knowledge, industry trends, and regulatory requirements to effectively address client needs.

Qualifications :

- Bachelor's degree in Bioscience or related field preferred.

- Prior experience in customer service, preferably in a healthcare or pharmaceutical environment.

- Excellent English communication skills, both verbal and written.

- Ability to effectively communicate complex information in a clear and concise manner.

- Strong interpersonal skills with a customer-centric mindset.

- Proficiency in using CRM software and other relevant technology tools.

- Ability to work independently and collaboratively in a fast-paced environment.

- Flexibility to work in rotational shifts as needed to support international clients across different time zones.

- Commitment to upholding company values and delivering exceptional service to our clients.

If you are a motivated individual with a passion for healthcare and a desire to make a difference, we encourage you to apply for this exciting opportunity to join our team as an International Voice Support Representative. Please submit your resume and cover letter detailing your qualifications and relevant experience. We look forward to hearing from you!