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24/07 Shruthi K
Recruiter at Aukera Consultants

Views:60 Applications:28 Rec. Actions:Recruiter Actions:28

Customer Service Role - International Voice Process - BPO (1-5 yrs)

Hyderabad Job Code: 168564

Company : Tech Mahindra

Process Type : International voice

Process Domain : Telecom

Geography : US

Work Location : Hyderabad - Hi Tech City

Interview Rounds :

1. RMG Screening - Video

2. OPS TL Round - WhatsApp Video Call

3. VERSANT Voice International - Cut off 60 and above.

4. OPS Manager Round - Whats App Video Call

Rotational Shifts & Week Offs

Working Days: 5

Transport if work from office

Both Side - 1000 will be adjusted from fixed in case of an agent taking the cab services

Both Side with deduction of 1000 from fixed

Education and Experience:

- UG Any Grad with min 12 months of International BPO experience in an International Telecom Voice process only

- Experienced in Up Selling /Cross selling (Preferred).

- Should'nt be working with Sykes (Verizon) presently or in Last 6 Months.


- Candidates can get hired outside of Hyderabad and they can collect system from the nearest Tech M location instead of traveling to Hyd.

- For next 3-6 months it will be WFH but we need to take a declaration before the offer release that they will relocate to the base location once office are open.

- Night Shift Allowance (basis night shifts) - No

Employment Bond : NA


U1 - 12 - 18 months - 375,250 TCTC

U2 - >18 months - 413,250 TCTC

Loyalty Bonus (LB) - Amount - above CTC

10k Loyalty Bonus paid to Verizon agents after completion of 6 months and 12 months of employment.

(20k Annual - paid in 2 parts - 10k+10k)

Loyalty Bonus (LB) - Remarks

LB applicable for 1st year Only

Roles and responsibilities:

- Manage large amounts of incoming phone calls

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Documents required post Selection basis which Offer can be released.

- All education Doc's (10th,12th & Grad)

- All exp letter & last 3 month salary slips

- Aadhar card is must (with DOB, Father's Name and Address on it)

- One ID proof & address Proof

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