09/09
Rashmi
Business Support Manager at Snaphunt Pte. Ltd.
Business Support Manager at Snaphunt Pte. Ltd.
Views:21 Applications:8 Rec. Actions:Recruiter Actions:5
Customer Service Role - International Voice Process - BPO (0-1 yrs)
Customer Service Representative
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Leadership Role
- Bpo MNC International Is Hiring For Customer Service Representative
The Job
Job description :
- Customer Service Representative (Inbound International Voice Process - Rotational Shift) - English & Bengali
Responsibilities :
- Answer incoming calls from customers to take orders, answer inquiries and questions, Handle complaints, troubleshoot problems and provide information.
- Answer calls and respond to emails.
- Provide customers with product and service information.
- Process orders.
- Identify and escalate priority issues.
- Document all call information according to standard operating procedures.
- Proficient in relevant computer applications.
Ideal Candidate
Requirements :
- Excellent communication and presentation skills.
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritize, and manage time effectively.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- 5 working days with 2 rotational week off
- Minimum 06 months - 1 year of experience required
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
