Talent Acquisition Specialist at Creencia - eSearch
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Customer Service Role - International Voice Process (1-2 yrs)
- We are looking for candidates experienced in providing voice support for international customers in a technical process.
- The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with a focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.
- Handle customer issues via phone for a technology product
- Troubleshoot technical issues pertaining to products in Wi-Fi surveillance cameras
- Provide active updates to the customer until the issue has been resolved
- Triage issues to Level-2 and Customer Care team in other global locations
- Accurately document cases in line with process requirements.