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03/08 Pranamya
Talent Acquisition Specialist at Creencia - eSearch

Views:7 Applications:5 Rec. Actions:Recruiter Actions:4

Customer Service Role - International Voice Process (1-2 yrs)

Chennai Job Code: 226812

Job Description:

- We are looking for candidates experienced in providing voice support for international customers in a technical process.

- The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with a focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

- Handle customer issues via phone for a technology product

- Troubleshoot technical issues pertaining to products in Wi-Fi surveillance cameras

- Provide active updates to the customer until the issue has been resolved

- Triage issues to Level-2 and Customer Care team in other global locations

- Accurately document cases in line with process requirements.

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