Responsibilities:

- To be responsible for helping customers save money or suitable packages for their needs for their TV, Telecoms and Broadband packages and supporting them through the switching process.

- Provide timely and courteous responses while answering customer queries over the phone.

- Interact professionally during the calls and provide all the necessary information about product specifications and pricing to the fullest satisfaction of the customer

- Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders/ Line Managers without delay to facilitate the meeting of production targets.

- Ensure safe handling of Systems and equipment provided.

- Respond accurately, promptly and effectively to call center calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.

- Exercise tact, patience, and professionalism at all times in responding to customers, regardless of issue or customer demeanor.

- Ensure the building up of a good image for the Company by responding positively to every call received.

- Demonstrating understanding of company values through attitude and behavior and accountability for personal behavior

Requirements:

- Excellent spoken & written communication skills in English

- Basic numeracy and IT skills

- Selling, negotiation & closing skills over the phone will be critical

- Excellent telephone etiquettes.

- Ability to absorb process updates in the faced paced environment and provide accurate information to customers