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28/11 Parmod Saini
Founder at TalentVeda Recruitment Services

Views:7 Applications:4 Rec. Actions:Recruiter Actions:3

Customer Service Role - Internation Voice Process (0-2 yrs)

Noida Job Code: 353993

Responsibilities

- Handle inbound/outbound customer calls regarding product/service inquiries and issues

- Provide accurate information and assistance to customers

- Resolve customer complaints and escalations in a professional manner

- Maintain customer records and update information in the system

- Identify and escalate priority issues to the appropriate team

- Achieve individual and team targets for customer satisfaction and productivity

- Follow company policies and procedures

- Adhere to quality standards and call center metrics

Qualifications

- Excellent verbal and written communication skills in English

- Strong customer service orientation

- Ability to empathize with customers and provide appropriate solutions

- Good problem-solving skills

- Ability to work in a fast-paced and target-driven environment

- Basic computer knowledge and typing skills

- Flexibility to work in shifts, including weekends and holidays

Skills

- Fluent in English

- Active listening

- Attention to detail

- Patience

Multitasking

- Conflict resolution

- Time management

- Customer relationship management

- Computer skills

- Adaptability

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