HR Recruiter at BSS Business Consultancy India Pvt LTD
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Customer Service Role - Inbound Voice Process - BPO (0-2 yrs)
Job Role : Inbound Voice Process
Notice Period : Immediate to 15 Days
Job location : Old Airport Road, Bangalore
Job Description :
- Manage large amounts of incoming calls.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.