11/04 Meghana
HR Recruiter at BSS Business Consultancy India Pvt LTD

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Customer Service Role - Inbound Voice Process - BPO (0-2 yrs)

Bangalore Job Code: 70368

Job Role : Inbound Voice Process

Notice Period : Immediate to 15 Days

Job location : Old Airport Road, Bangalore

Job Description :

- Manage large amounts of incoming calls.

- Identify and assess customers needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

- Meet customer service team sales targets and call handling quotas.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies.

- Take the extra mile to engage customers.

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