12/04 Sashmita Singh
HR Recruiter at BSS Business Consultancy Private Limited

Views:99 Applications:9 Rec. Actions:Recruiter Actions:2

Customer Service Role - Inbound Voice Process (0-2 yrs)

Bangalore/Pune Job Code: 70600

Exp : Fresher - 1+ Years

Location : Bangalore (Old Airport Road, Bangalore) /Pune(ViMAN Nagar)

Notice period : Immediate to 15 Days

Working Days : Mon-Sat (Rotational shift )

For men : Rotational shifts : 3pm-11pm ; 4-12 pm; 6pm-2am; 11pm-7am

For women : No night shifts.

No cab facility. Only 8 Hours Work. [ 1 hr Lunch]

Qualification : Candidates qualification should be Minimum 12th Pass (HSC) or Graduate

Responsibilities :

- Manage large amounts of incoming calls Identify and assess customers needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions process

Note : Candidate should be very fluent in Oral and Written English (Please Note Need Excellent oral and written Communication Skills)

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