CEC Officer - Inbound - Retail Liabilities

- Job Role

- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction

- To identify and convert the opportunities for cross selling (banking product) on customer's call

- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

- Ensure customer - delight- and consistent service experience, including timely resolution of customer queries/issues.

- Complete the logs specified by the process (End-of-day target)

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Description

- Graduate

- Preferably 1-2 years with 6 months which should to be in customer service role

 - Understanding of call center industry an advantage

- Excellent communication skills - Verbal & Written

- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

- Flexible to get scattered 8 Week Offs in a month with 9hours shift

- Good listening skills and strong communication abilities.

- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Notes :

Nature of work: On-Site

Mandatory skills: Information Security,calls,quality communication

Target Industry/ Company : 

Teleperformance

- Eureka outsorucing

- iprocess

- Tech mahindra

- ienergenier

- IDFC bank

- ICICI bank

- Qconnect

- Logistic companies

- Telecom companies

- eCommerce companies

Voice based - BPO/KPO Companies

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