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06/01 Priyanka Rane
HR Consultant at SSV HR Services

Views:41 Applications:10 Rec. Actions:Recruiter Actions:2

Customer Service Role - HNI Segment - Corporate Firm (1-7 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 192556

Urgent requirement in Corporate Sector

Opportunity for HSC candidates with BPO voice experience

Verbal and written excellent communication skills

Also good in speaking Gujarati / Urdu / Kannada / Tulu / Punjabi / Tamil / Telugu / North Indian.

Job Profile:

- Respond to customer queries in a timely and accurate way, via phone, email or chat

- Identify customer needs and help customers use specific features

- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

- Update our internal databases with information about technical issues and useful discussions with customers

- Monitor customer complaints on social media and reach out to provide assistance

- Share feature requests and effective workarounds with team members

- Inform customers about new features and functionalities

- Follow up with customers to ensure their technical issues are resolved

- Gather customer feedback and share with our Product, Sales and Marketing teams

- Assist in training junior Customer Support Representatives

Shift Time: 10 AM - 7 PM

Week Off: 2 Days

Salary: 30K Net + Huge Incentives

Call or Whatsapp Priyanka on 8879437943

Good Luck!!

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