HR Consultant at SSV HR Services
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Customer Service Role - HNI Segment - Corporate Firm (1-7 yrs)
Urgent requirement in Corporate Sector
Opportunity for HSC candidates with BPO voice experience
Verbal and written excellent communication skills
Also good in speaking Gujarati / Urdu / Kannada / Tulu / Punjabi / Tamil / Telugu / North Indian.
Job Profile:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Shift Time: 10 AM - 7 PM
Week Off: 2 Days
Salary: 30K Net + Huge Incentives
Call or Whatsapp Priyanka on 8879437943
Good Luck!!
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