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24/11 Shray Anand
HR at Reflekt Sustainables

Views:80 Applications:18 Rec. Actions:Recruiter Actions:0

Customer Service Role - FMCD (1-8 yrs)

Delhi Job Code: 186737

We are searching for a Customer Service Agent for the Indian market

YOUR TASKS :

- First contact person for our customers in the Indian market

- Fast and courteous answering of requests via email and chat, individual customer advisory and direct conversation

- Inspire our customers and maintain the positive image of our brand

- Analyze the service volume and close coordination of improvements with our Marketing and Operations teams

- Support the optimization of processes

REQUIREMENTS :

- Fluency in Hindi and English

- University degree and/or professional experience in customer service

- Excellent communication skills, empathy and positive attitude - you love the exchange with other people and being the link to our customers from the first day on

- Understanding and patience also in stressful situations - you really want to convince every customer and to find the best solutions

- Hands-on attitude, a structured way of working and eye for detail

- Interest in the area of home and sustainability, ideally an affinity for social media

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