Senior Associate at Talent Source
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Customer Service Role - Export/Import Vertical - Chemical Firm (2-4 yrs)
Hiring for MNC Co in to specialty Chemicals
Exp- 2-4 yrs. of exp in Order Management, Customer Support, CSR, Order processing
Location - Thane Belapu Road Navi Mumba
Job type- Co payroll
Job or Role Summary - Customer Service Representative
SAP: To learn actual working on SAP for Order Management
Includes, from Order Entering till Document Pulling from SAP.
2.FUNCTIONAL & OPERATIONAL EXECUTION:
Timely issuance of Indents and getting Customer PO.s. Order Management in SAP and taking care of delivery timing, special logistics/shipping needs, accurate order pricing. Execution of customer requirements by coordinating with plant, logistics, and freight forwarder. Managing meticulously NM orders. Fresh/renewal of DEA documentation for NE customers. Sample Management in CRM.
3 SUPPORT TO AM:
customer communication on quality and supply related issue. Internal communication with Plant, Customer Care, Quality and Other internal function to fulfill customer need. Lead for resolving all order/delivery related customer issues including Rush orders, Credit blocks, Inventory allocation, Documentation delivery issues, Regulatory blocks. .
4, Knowledge in export / import documents
5 All the export documents are prepared like Invoice, Certificate of Origin from Chambers,
Certificate of Analysis, Packing List etc. and Certificates as per the Letter of Credit. Prepare all the documents and send the original documents as per the payment terms agreed.
6 Intimation is given to our Customs House Agent (CHA). All the relevant negotiable documents are send through email for process. After the original documents prepared they are sent to CHA for clearance purpose for DPD process.