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13/11 Priyanka
HR Recuriter at Jobs Territory

Views:55 Applications:8 Rec. Actions:Recruiter Actions:0

Customer Service Role - Escalation Process - BPO (1-5 yrs)

Bangalore Job Code: 98176

Job description : 

We are here to help you with best Requirement and with Best Salary .We are hiring for Escalation process (Voice).

Candidate Profile:-

Qualification: Any Graduate / Postgraduate

Exp: - Min 1 Yr of Exp

Shift: - Rotational shift

Responsibilities : 

- Manage large amounts of incoming calls

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Requirements :

- Excellent written and verbal communications

- At least 6 months of experience in customer support.

- 6 day working.

- Should be able to speak in Hindi and English.

- Should be able to make calls to customers to resolve the customer issues.

- Graduation is Mandatory

For More Details call/ Whats App to:-

Ekta @9538291567 
Isha@9538477345 
Nisha@ 9324425126 

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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