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16/09 Charmi
HR at Etaash

Views:284 Applications:66 Rec. Actions:Recruiter Actions:9

Customer Service Role - Email/Voice Process (0-2 yrs)

Pune Job Code: 129473

- Resolving customer query/complaints of the customers through inbound calls

- Escalate cases as per escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence

- Daily interaction with reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business

- Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client.

- Provide an excellent level of customer service driven by professionalism, timeliness and accuracy. Ensure targets for service levels, quality and customer satisfaction are achieved

- Support the Team Leader in the practical day to day management and control of customer service

- Other duties from time to time that may be assigned

Desired Candidate Profile :

- Minimum 10+2 /diploma from a recognized Board

- Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel

- Ability to draft a letter with proper grammar, content, format

- Good communication skills is a must

Additional Benefits :

- Performance based incentives

- Night-shift allowance

- Candidate must be willing to work in day/night- shifts from office in Pune.

- Night Shift is only for Male candidates.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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