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17/07 Priyanka Rane
HR Consultant at SSV HR Services

Views:62 Applications:21 Rec. Actions:Recruiter Actions:5

Customer Service Role - eCommerce (1-5 yrs)

Mumbai/Navi Mumbai Job Code: 167590

Urgent opening in MUMBAI

- Work from HOME

- HSC/Graduate/PG

- Good Communication Skills

- Should have at least 1 Year of experience in Customer service / voice in in any industry

Job Profile :

- Maintain excellent knowledge of company's portfolio of products and services in order to understand customers- needs

- Respond to incoming requests for cancellation of services and convince customers to continue their subscription

- Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated

- Identify opportunities to satisfy displeased customers

- Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation

- Report regularly to team leader on all activities relating to the role

- Able to multitask between CSE and retention role as needed


Call or Whatsapp Priyanka on 8879437943

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