Customer support at E and Q
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Customer Service Role - Domestic & International Voice Process (0-10 yrs)
- We are currently hiring candidates for Domestic & International Voice Sales Process!
- Under graduate & Graduates can apply.
Languages to be known : English & Hindi.
- Candidates should be flexible with shifts.
Job Description :
Roles and Responsibilities :
- Rendering services to customers and ensuring satisfactory
- Should take care of AHT, Quality, CSAT, and CS-related
- metrics Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to the clients Identifying opportunities to offer value-added services Resolving complex problems based on best practice/precedence, escalating when needed Demonstrating analytical skills and mathematical knowledge
- First-time resolution should be provided for all customer queries
- Displaying complete onus to customers queries/problems Delivering service with requisite courtesy and accuracy Individual Contributor.
Mandatory skill sets to have :
- Excellent Verbal Communication skills.
- Good logical reasoning & analytical skills, excellent customer service skills, able to interact with customers via call or chats.
- Should be able to answer servicing questions.
- Typing skills.
- Good Personality and discipline.
If interested please share your updated resume or call us
Hameed Ahmed
Talent Acquisition
Mobile: 9538844050 / 7406244554
E and Q Consultants
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