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20/09 Sathish
HR at F.V. Creations

Views:36 Applications:13 Rec. Actions:Recruiter Actions:9

Customer Service Role - Claim Process (0-1 yrs) Premium

Hyderabad/Telangana Job Code: 234674

Experience : Minimum 6 Months ( Claims associate preferably or something related to Billing )

6Months - 1 years of experience in non Voice process in medical health care billing

Eligibility criteria : Graduate/ Post - Graduate fresher or experience can apply

- Experience should be from Domestic/ International non Voice background

- Should have excellent communication skills in English

- Should be flexible to Work from office, Night Shifts only

Annual bonus after 1 year if performance was good

Role & Responsibilities :

- The primary task is to handle calls from customers or clients and provide them with a solution to their queries.

- Must show the willingness to learn new things every time and then.

- Giving a resolution to the customers or clients should be the whole and sole responsibility.

- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Skills : Computer Awareness WordMS Excel Customer Retention


Shift Timings : 5:45 PM to 3:15 AM and 8:45 PM to 6:15 AM

Total Opening :100

Working Days : 5 per week


Benefits :

Cab - Pick up and Drop

Training Completion bonus - 500 (only once)

100% Attendance bonus - 500 (Every Month)

Performance bonus - 500 (Every month but only for top 15% of the team)

Project completion bonus - 3000 (Completion of 5th month - 1000 and 6th month 2000)

Shift Timing : US shift timing

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