Job Description : Chat Customer Service Representative

Location : Ahmedabad

Shift : Rotational Shifts

- Immediate Joiners Preferred

Monthly CTC :

For Locals : 20,000 - 32,000 INR

For Outstation Candidates : 23,000 - 30,000 INR

- Are you passionate about providing exceptional customer service and have excellent communication skills? We are currently seeking dynamic individuals to join our team as Chat Customer Service Representatives in Ahmedabad. As a representative, you will play a pivotal role in ensuring customer satisfaction through effective communication and timely resolution of inquiries via chat.

Key Responsibilities :

Chat Support :

- Engage with customers through chat to understand and address their queries, concerns, and requests.

- Provide accurate and efficient solutions in a timely manner.

Customer Interaction :

- Demonstrate a customer-centric approach and maintain a positive and professional attitude in all interactions.

- Build rapport with customers and ensure a positive customer experience.

Problem Resolution :

- Analyze customer issues and provide appropriate solutions or escalate to the relevant department when necessary.

- Strive for first-contact resolution to enhance customer satisfaction.

Documentation :

- Maintain detailed and accurate records of customer interactions and transactions.

- Ensure compliance with company policies and procedures.

Rotational Shifts :

- Adhere to the assigned rotational shift schedule to provide support to customers across different time zones.

Immediate Joiners :

- Actively seek candidates who can join immediately to ensure a smooth onboarding process.

Education and Qualifications : Minimum 12th pass.

- Excellent written and verbal communication skills in English.

CTC Details : Offer competitive compensation based on the candidate's location, ranging from 20,000 to 32,000 INR for local candidates and 23,000 to 30,000 INR for outstation candidates.

Requirements :

- Strong communication skills, both written and verbal.

- Ability to multitask and work in a fast-paced environment.

- Basic computer skills and proficiency in using chat-based customer service tools.

- Previous customer service experience is a plus.

- If you are ready to embark on a rewarding career and meet the criteria outlined above, we encourage you to apply. Join us in delivering exceptional customer service and contributing to the success of our growing team. We look forward to welcoming dedicated individuals who share our commitment to customer satisfaction. Apply now and be part of our exciting journey!