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19/06 Avneet Kaur
HR at FlexAbility - RPO Initiative of ABC Consultants

Views:511 Applications:190 Rec. Actions:Recruiter Actions:2

Customer Service Role - Chat & Email Support - Financial Service (1-10 yrs)

Bangalore Job Code: 121579

Roles & Responsibilities:

- Receive, understand and respond to a range of written customer enquires - whether in chat or email

- Provide reassuring, accurate and policy aligned responses to customers

- Able to understand and interpret poorly worded or vaguely expressed issues to identify underlying customer needs

- Investigate customer queries thoroughly to ensure that ALL of the presenting query has been addressed.

- identify and escalate cases which fall outside of the ambit of the role - For example because the customer is complaining or has identified themselves or been identified as vulnerable

- Produce acceptable volume and quality of output

- Raise persistent process or product issues to management

- Specify, develop and measure success of new initiatives

- Provide regular formal and informal updates to Ops management on issues arising from

- management

Preferred:

- 2+ years of experience in retail Financial Services OR a similar period on a consumer facing written led service environment( e.g. travel, utilities, telecoms

- Understanding of the financial services business OR a familiarity the payment systems

- Previous experience in a UK focused Customer service environment is a significant advantage

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