HR Recruiter at Conneqt Business Solutions
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Customer Service Role - BPO (1-4 yrs)
JOB RESPONSIBILITIES :
- Solid organizational, administrative and time management skills
- Keen sense of attention to detail
- Accountability and planning
- Ability to demonstrate personal ownership of tasks and follow through to obtain desired results with the batch
- Groom new hires to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer focused agents
- Monitor and maintain quality of interaction with customers.
- Call handling to develop first hand sensing of customer pulse and manage irate customers.
- Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
- To ensure that at no point in time the team lacks supervision.
- Handling team & shop floor escalations calls and providing end to end resolutions.
- Give timely & real time feedback with a view towards improving Operational and individual efficiency.
SPECIFICATION :
- Education: Graduation Mandatory
- Languages: English & Telugu or Kannada mandatory
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
