Recruiter at Quest Business Solution
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Customer Service Role - BPO (1-15 yrs)
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- Graduation or Post Graduation both can apply
- Excellent interpersonal and written and oral communication skills.
- Computer skills.
- Min 6 months to 1 year BPO experience(international voice experience)
- Work from office.
- Excellent communication skills
- Flexible to work in UK Shifts.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
