Customer Service Role - BPO (0-5 yrs)
Customer Service
Customer Excellence :
- Act as a one point of contact for the designated key account
- Respond to customer complaints directly as well as via customer service representatives at the designated key account
- Ensure streamlined processes and smooth issue resolution
- Collaborates with the Contact Center team and service teams for resolutions regarding customers issues, product problems, service questions and other general client concerns
- Address service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Process Excellence :
- Ensures timely resolution to all escalations within optimum turn-around-time or agreed TAT while maintaining high level of professionalism
- Ensure Quality trend is maintained as per the OnsiteGo's norms.
- Execute the organization's plan towards increment of NPS
- Prepares service reports by collecting and analyzing reasons for escalations and escalations
- Provide regular updates through weekly, monthly and quarterly reports and metrics to internal stakeholder teams
Languages : English & Hindi and south languages such as Tamil. Telegue & Kannada will be Add on advantage
Fresher are welcome
Human Resource
Contact no: 8356953235
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
