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13/10 HR
HR at HR Consultancy

Views:94 Applications:35 Rec. Actions:Recruiter Actions:7

Customer Service Role - BPO (0-5 yrs)

Mumbai/Navi Mumbai/Ghansoli/Turbhe Job Code: 132581

As a customer support associate, you- ll be responsible for customer happiness and will respond to customers- queries via different channels (calls, emails and chats). You- ll coordinate cross-functionally to resolve customer grievances and special requests. You- ll ensure you- re there with the customer every step of the way.

WHO YOU ARE To be successful in this role, you- ll need to demonstrate the following skills : 


 Customer happiness : Going beyond your scope of work to create a world class Customer Service Experience.


 Empathy : Ability to approach any situation with patience and natural empathy. -


 Integrity : 


As an associate, we entrust you with our customers and sensitive student-related data. We expect you to handle it with utmost responsibility and care.


 Drive : 


- Enthusiasm and will to work relentlessly for achieving and exceeding business targets. 


- Communication : Excellent communication skills in English and/or the regional language.


Continual learning : Eagerness to learn and upgrade your product knowledge. 


- Stay updated about the changes in the educational.

KEY QUALIFICATIONS : 


- Under-graduates/Graduates/ PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply. 


- 6Months - 5 years of cross platform customer service or retention experience is preferable. 


- Work experience in a customer service role at a start-up is a big plus

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