Customer Service Role - BPO (0-5 yrs)
As a customer support associate, you- ll be responsible for customer happiness and will respond to customers- queries via different channels (calls, emails and chats). You- ll coordinate cross-functionally to resolve customer grievances and special requests. You- ll ensure you- re there with the customer every step of the way.
WHO YOU ARE To be successful in this role, you- ll need to demonstrate the following skills :
Customer happiness : Going beyond your scope of work to create a world class Customer Service Experience.
Empathy : Ability to approach any situation with patience and natural empathy. -
As an associate, we entrust you with our customers and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
- Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
- Communication : Excellent communication skills in English and/or the regional language.
Continual learning : Eagerness to learn and upgrade your product knowledge.
- Stay updated about the changes in the educational.
KEY QUALIFICATIONS :
- Under-graduates/Graduates/ PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
- 6Months - 5 years of cross platform customer service or retention experience is preferable.
- Work experience in a customer service role at a start-up is a big plus