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19/03 HR
Talent Acquisition Team at Careerz Inn

Views:38 Applications:6 Rec. Actions:Recruiter Actions:0

Customer Service Role - Blended Process (0-5 yrs)

Mumbai Job Code: 115454

We are looking for smart and energetic Customer Service Representative to be based out at Lower Parel, Mumbai location. Please Find Below the Job Details:

Brief :

- Salary Package : upto 3 Lakhs per annum (Additionally, Good Incentives Benefits)

- Gender : Male / Female

- Age Bar : upto 30 years

- Fresher/Minimum Six Months Experienced candidates (BPO background)

- Minimum HSC passed

The Job Involves :

- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.

- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

- Understanding multiple products and processes.

- Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Roles and Responsibilities :

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with company standards.

- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to understand and handle irate customers

- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications

- Ability to achieve stretched targets and able to manage the organization standards

- Maintain Superior quality service by following organization standards

Desired Candidates :

- Typing speed of 30 to 40 wpm

- Strong interpersonal, problem-solving skills and verbal and written communication skills

- Basic computer knowledge and technical skills

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