Deputy Operation Manager at KaamPe Job Solutions Pvt Ltd
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Customer Service Role - Bank (2-3 yrs)
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and responsibilities of a CSR include managing incoming emails, calls, customer inquiries, and solving customer queries. They should be confident at troubleshooting and investigate if they don- t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
- Manage large amounts of incoming emails and phone calls
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
