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06/11 Utkarsh Singh
Recruitment Consultant at Clarity Consulting

Views:76 Applications:26 Rec. Actions:Recruiter Actions:1

Customer Service Role (1-3 yrs)

Noida/Greater Noida/Delhi NCR Job Code: 299322

Job Title : Customer Service L1

Location : Noida, India

- Maintain smooth workflow and work coordination within business

Responsibilities and Duties:

- Maintain organizational and client confidentiality

- Coordination of jobs between Associates, Shift Supervisor and the Client

- Directly and actively supervise and assist on-duty operators to ensure consistent quality and satisfactory fulfillment of workflow requirements, including deadlines

- Keep abreast with issues / concerns on the shift and keep the manager posted

- Responsible for prompt response, timely follow up to consultants

- Approachable and open to working with staff to resolve problems at any level

- Help coordinate day-to-day operations as well as manage the broader needs of clients

- Retrieve, store and dispose of customer files and data per defined procedures

- Assist manager in coordinating training / ghosting for new team, address technology issues, capacity management

- Assist manager in managing production startups, hang-ups and changeovers and IT/Networking problems

- Ensure accurate record keeping, time tracking and reporting for the shift

- Assist manager in coordinating and providing timesheets for temp staff

- Operate within the agreed Standard Operating Procedures

- Follow proper document management systems

Required Skills/Abilities :

- Positive attitude

- Strong time management and organizational skills

- Able to work independently when necessary to resolve problems

- Attention on detail and consistency to meet client's quality control requirements

- Friendly, non-hierarchical and empathic with colleagues and staff

- Strong Coordination skills

- Ability to work under pressure

- Comfortable interacting with clients in person, email and telephone

- Strong verbal and written English communication skills

- Good presentation skills

- Willingness to work on rotating shifts (including weekend shifts)

- Ability to adapt any process changes

- Adhere to client leave policy and business etiquette

Education and Experience:

- Graduate from an accredited university

- 1 - 3 years of relevant experience, in customer service role

- Experience of working in KPO/ BPO industry for offshore clients, preferably in professional

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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