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10/06 Apurwa
Talent Management at SGS Consulting

Views:18 Applications:2 Rec. Actions:Recruiter Actions:0

Customer Service Role (1-2 yrs)

Bangalore Job Code: 329625

- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility

- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients

- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough

- Meet call handling quotas and individual and team sales targets

- Gather and analyse client data to identify possible products or services to recommend to management

- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution

- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary

- Follow communication protocols, rules, and policies

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