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04/06 Saburi Ashraf
Manager Recruitment at Strategic Talent Partner

Views:18 Applications:5 Rec. Actions:Recruiter Actions:4

Customer Service Role (1-2 yrs)

Gurgaon/Gurugram Job Code: 328980

Responsibilities

- Understanding the products and services provided by the company.

- Preparing company policies and procedures.

- Developing training lessons with service delivery systems.

- Managing a team of Customer Support Representatives.

- Supporting the customer through an email ticketing system and phone calls.

- Resolving customer complaints and queries.

- Providing detailed information to customers.

- Monitoring the performance of individual representatives.

- Maintaining records of each phone call for future reference.

- Assisting the HR department with hiring new employees.

- Providing the new employees with training sessions for enhancing their skills.

- Offering exceptional customer service and satisfaction.

- Following up with customers for any further information.

- Taking feedback from the customers.

- Negotiating the terms and conditions with the customer.

- Contributing the work to the company's knowledge base.

- 6 Days working (Rotational shifts & Rotational offs )

Rounds :

1. HR

2. OPS Round

3. Versant

4. GDS Test

5. Client Round

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