Brief Description:

The position of call centre agent (inbound & outbound) consists of being the first line of contact for users with roadside assistance, medical assistance, or health assistance. We are searching for a polite, professional call centre representative to work closely with other team members to provide outstanding service by answering questions and handling complaints. The call centre representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.

Position Name : Customer Service Executive

Job Profile :

- Analyze Customer problems and provide solutions using knowledge-based

- Assist less experienced representatives as necessary

- Diagnose customer issues through process of elimination by asking probing questions

- Document issues appropriately based on existing guidelines

- Explain service contract provisions to dissatisfied customers

- Provide easily understood answers adapted to the customers situation

- Receive inbound & outbound calls and Emails inquiry

- Adherence to the Standard Operating Procedure and following the scripts

- maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.

Qualifications and requirements :

- Exceptional customer service, active listening, verbal and written communication skills, professional phone voice

- Ability to use logics and reason to identify the strengths and weakness of alternative solutions.

- A college degree or equivalent

- Proficiency with computers, especially with CRM software and strong typing skills.

- Previous customer service experience, especially in practical industry, is preferred.

- Strong time management and decision-making skills.

- Adhering to all company policies and procedures

- Take responsibility from time to time