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07/01 Amirah Azhar
Recruiter at JAC Recruitment

Views:44 Applications:11 Rec. Actions:Recruiter Actions:0

Customer Service Role (1-10 yrs)

Gurgaon/Gurugram/Hyderabad/Pune Job Code: 192872

Customer Service (Malaysia)


- To ensure operating systems are functioning properly and report to Shift Leader if it fails

- To process client's request via live chat, email, and phone call

- To escalate issue to appropriate specialist when needed via SalesForce or Jira

- To update clients on their request status accordingly

- To constantly verify documents submitted by clients within specific regions on hourly basis

- To attend all seminars scheduled by the company for the employee

- To achieve quarterly KPI targets set by CS Manager

- To perform other ad hoc tasks assigned by manager


- Minimum Diploma or equivalent

- Open to native Hindi/Urdu only

- Understand Company product, Company legal documents in details (Client Agreement etc), Company internal regulations and procedures and Company PR policy

- Excellent command of the Hindi/Urdu language, with advanced reading and writing proficiency

- Excellent and native communication soft skills in Hindi/Urdu & English or other relevant languages

- Fluent communication skills in English

- At least 1 year of customer service experience handling Hindi/Urdu market

- Must be willing to relocate to Malaysia & work in rotation shifts

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