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26/06 Pal
Recruiter at Pearl

Views:509 Applications:202 Rec. Actions:Recruiter Actions:0

Customer Service Role (0-5 yrs)

Mumbai/Navi Mumbai Job Code: 122101

- Handling and resolving customer queries and concerns while maintaining the same quality on a call

- Need to make outbound calls

- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.

- Understanding multiple products and processes.

- Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

- Processing each call/mail/ chat in accordance with IL standards and provide/take relevant information and update the system/s accordingly.

- Provide the Customer with a clear explanation of the action taken

- Ability to understand and handle irate customers

- Ability to achieve stretched targets and able to manage the organization standards

- Maintain Superior quality service by following organization standards.

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