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24/04 Barry Wood
Financial Firm at Waddell & Reed Financial, Inc.

Views:113 Applications:46 Rec. Actions:Recruiter Actions:2

Customer Service Role (0-10 yrs)

US Job Code: 118157

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

Customer Service Responsibilities list :

- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

Requirements :

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

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