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20/01 Sharvan Kumar
Recruitment Manager at Variation Compusolution LLP

Views:107 Applications:25 Rec. Actions:Recruiter Actions:9

Customer Service Role (0-1 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 254642

We are hiring Fresher only

Job Location : Gurgaon

Job Role : Customer Service Support Reprenstative ( Chat Process )

Salary : 19k In Hand + Incentive

Job Profile :

- To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.

- To ensure prompt and accurate information being provided with appropriate resolution

- To achieve operational targets as defined by for the process

- To maintain queue levels to agreed SLA targets levels

- To achieve and maintain a good knowledge/capability of systems.

- When dealing with customers aspire to deliver an excellent

- Customer experience via. Chats, back office or on calls.

- To highlight to queue owners, line management and offline

- Support teams any issues in the queues that may affect

- Customer satisfaction and share best practice within the team and across Digital Care teams.

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