Customer Service Representative

Furple Consultancy Services (Furple) is a Start-up organization based in Kolkata. Only those who are interested / comfortable to work in a Start-up environment need apply. We're into the Consulting, Education, and Entertainment industries:

1. Consulting: Psychometrics, MBES, HR, and IT

2. Education: Management Education, Education Programs, and Knowledge Hub

3. Entertainment: Films (New Genre).

Job brief:

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They- re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers- shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don- t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

- Manage large amounts of incoming calls and customer service inquiries

- Generate sales leads that develop into new customers

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Requirements:

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- BBA/BSc/BA in Marketing, Business Administration or relevant discipline; or High school degree with outstanding communication skills

- Master's/PhD degree/MBA in Marketing from IISWBM/ISB/IIMs/SPJain/Ivy League Institutes etc. or other relevant graduate degree (not required, but would be given preference)

[NB. Those who are not interested / comfortable to work in a Start-up environment please don't apply.

The role in question is a profit-centre responsibility.

Compensation: No bar for the right candidate, on the basis of compensation-share by the employees and stakeholders from the Allocable Provision for Compensation of the company / service-head / dept.]

Phone: +91-90384 56527

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