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13/02 Priyanka Rane
HR Consultant at SSV HR Services

Views:93 Applications:31 Rec. Actions:Recruiter Actions:6

Customer Service Representative - International Voice Process - eCommerce (1-4 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 198194

Would love to announce that we are hiring for Customer Service Representative for leading E-Commerce company.

WORK FROM HOME

Qualification: HSC / Any Graduate / Post Graduate

- Excellent Verbal and Written Communication Skill.

- Candidates must express interest in joining Social Media Support Team, Experience in social media channels /supporting customers

- Experience in Call/Chat/Email customer engagement at Contact Centre preferred

Job Responsibilities:

- Assisting the customer with the product details and additional information with regards to the service of the company.

- Guide the customers in placing the orders/tracking/returning the product through the website/app.

- Handling customer grievances and providing the resolution to maintain maximum customer satisfaction.

- Maintaining the quality and productivity KPI of the company.

- Handling Supervisor Escalation and kept rigorous follow-up to resolve the concern at the earliest.

- Responding To the customer's queries/complaints over social media channels such as Facebook, Instagram, Twitter, Amazon, Flipkart and WhatsApp.

- Maintaining a regular check of the company reviews on Google Play and IOS store and working on changing the new negatives reviews of the customers.

- Re-routing the customers to the relevant team and coordinating the same to the internal departments.

- Identifying fraudulent activity on the account.

- Creating Daily Refunds Reports and sending out SMS communication.

- Monitoring and handling the subordinate activities and training new employees.

Salary: 3 Lac and Other Benefits

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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