Director at Recruiting India
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Customer Service Representative - Inbound Process (0-6 yrs)
Company:- RELIANCE JIO
Job Type:- Full-time
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? Join our team at RELIANCE Jio as a Customer Service Representative for our inbound process.
- Handle incoming customer inquiries via phone, email, and chat in a professional and efficient manner.
- Provide accurate information regarding products, services, and promotions.
- Resolve customer complaints and issues promptly and effectively.
- Assist customers with account management, billing inquiries, and technical support.
- Escalate complex issues to the appropriate department for resolution.
- Ensure customer satisfaction through active listening and problem-solving.
Requirements:
- Minimum 12th Pass.
- Previous customer service experience preferred but not required.
- Excellent communication skills in English and [mention other relevant languages, if applicable].
- Ability to multitask and work in a team environment.
- Basic computer skills and familiarity with CRM systems.
- Smartphone required for communication purposes.
Benefits:
- Competitive salary range: 10,000 to 14,000 INR per month.
- Comprehensive training program to equip you with the necessary skills and knowledge.
- Opportunities for career growth and advancement within the company.
- Employee discounts on RELIANCE Jio products and services.
- Friendly and supportive work environment.
