Recruitment Manager at Auro Interface Solutions Pvt. Ltd.
Views:17 Applications:10 Rec. Actions:Recruiter Actions:4
Customer Service Representative (0-3 yrs)
- Identify and assess customers - needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
