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09/01 Nikita Rohra
Recruitment Manager at Auro Interface Solutions Pvt. Ltd.

Views:17 Applications:10 Rec. Actions:Recruiter Actions:4

Customer Service Representative (0-3 yrs)

Ahmedabad/Gujarat Job Code: 142251

- Identify and assess customers - needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

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