We are please to announced that we are hiring for the well reputed International BPO.

Location: Thane

Designation: Customer Service Operations

Number of Vacancies: 3

Qualification: HSC / Any Graduate

Male or Female both can apply

Experience will be added an advantage

Should have good verbal and written communication skills.

Should be comfortable to work in NIGHT shift.

Role and Responsibilities :

- Managing the call volume, daily attendance, and program break schedules

- Managing Service Level and Answer Level

- Coordinates with IT team in case of downtime or any issue that have an impact on productivity

- Publishing hourly Service Level update & providing inputs to maintain Service Level for upcoming intervals

- Making Various Reports for tracking Operations & Agent Performance (Performance report)

- Monitor internal system influences on staff requirements and drive workforce changes that meet the business needs

- Generate ideas for process and service improvement planning

- Produce daily, biweekly, and monthly internal reports

- Use trends and reports for making reports

- Assist with projects and other duties as requested or assigned

Salary: 4 Lac

Shift Time: 7.30 PM - 4.30 AM

Week Off: Saturday - Sunday Off

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