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09/04 Ravi
Founder & Principal professional at Talent Source

Views:231 Applications:75 Rec. Actions:Recruiter Actions:56

Customer Service Officer - Chemical Manufacturing Firm (2-4 yrs)

Mumbai/Navi Mumbai Job Code: 207478

- Responsible for capturing orders in to the system and arranging dispatches as per plan.

- Ensuring material is available as per customers requirement

- Coordination with Internal team as well as Service Providers for timely dispatch

- Ensure PO acknowledgement with delivery commitment is given within 3 days of receipt of order

- Alignment with Service partners & production team and arrange for dispatch

- Ensure shipment details are provided to customers on time

- Ensure shipping documents are reaching customers well before vessel arrival or as per protocol set

- Track consignment till it reaches designated point of delivery and inform customers in case of any abnormality

- Ensure no customer complaint related to response, documentation & logistics from customer

- Proactively engage with customers and understand their forecast/future needs

- Coordinate and control the order cycle and associated information systems

- Coordinate and mange customer feedback/complaint

- Keep utmost confidentiality regarding every customer order.

- Coordinate amongst all stake holders to ensure customer satisfaction.

- Analyse data to monitor performance and plan improvements opportunities

- Logistics, Customer service and documentation work in international exports in a chemical company / service provider

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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