HR Consultant at SSV HR Services
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Customer Service Officer (2-5 yrs)
Reach Ms. Priyanka on call or Whatsapp : 8879437943
Designation : Customer Support Officer
WORK FROM HOME
Qualification : HSC / Any Graduate / Post Graduate
- Excellent Verbal and Written Communication Skill.
- Candidates must express interest in joining Social Media Support Team, Experience in social media channels /supporting customers
- Experience in Call/Chat/Email customer engagement at Contact Centre preferred
Job Responsibilities:
- Assisting the customer with the product details and additional information with regards to the service of the company.
- Guide the customers in placing the orders/tracking/returning the product through the website/app.
- Handling customer grievances and providing the resolution to maintain maximum customer satisfaction.
- Handling Supervisor Escalation and kept rigorous follow-up to resolve the concern at the earliest.
- Responding To the customer's queries/complaints over social media channels such as Facebook, Instagram, Twitter, Amazon, Flipkart and WhatsApp.
Salary : 3 Lac and Other Benefits
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