Looking for 3+ yrs of experience in E-Commerce Customer service Management

Roles & Responsibilities :

- Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.

- Assist in developing and implementing training programs to improve the quality and productivity of the team.

- Drive process improvements to enhance the operational efficiency of the site.

- Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.

- Developing and achieving performance goals and objectives in line with the network wide vision and goals.

- Focus on management of SLA, quality and customer experience

- Trouble shooter in case of issues relating to process affecting the SLAs

- Manage e-commerce customer service support through effective and timely use of email, Phone and social media.

- Resolve inquiries and issues for e-commerce customers with a solution and satisfaction-oriented mindset.

- Demonstrate the ability to communicate with business owners and customers and excel at offering outstanding service to customers

- Monitor, test, and troubleshoot e-commerce systems.

- Manage monthly metrics reporting, including e-commerce revenue reports, company statistics, RMA and Sample Request cost and outcomes tracking.

- Work in a team-oriented atmosphere while independently managing own priority workflow and responsibilities

- Contribute to ongoing systems improvements to streamline processes and cross-team Efficiency.

Direct experience in Contact Center Operations (E-Commerce)

if Interested please mail  or call to 9902865790

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.