Founder & Director at hCapital Executive Search
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Customer Service Manager - BFSI (2-6 yrs)
Urgent Job Opening for Customer Service Manager - Operations (Home Loan / LAP)
Location : Ahmedabad
Qualification : Graduate
Job Description :
- Managing customer queries, requests and complaints received via calls, emails and letters (i.e. transactional, non-transactional, voice, non-voice and correspondence)
- Transaction based operational activities include loan foreclosures, part prepayments, cancellations, refunds, dispatch of NOCs post closures, etc
- Handling Grievance Redressal cases
- Publishing Daily Productivity and TAT reports
- Publishing Complaint Register to board and senior management
- Preparing Standard Operating Process (SOP) for process
- Bridge smoothing service aspects
- Analyzing Escalated cases and working towards improvement of processes
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
