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09/09 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:34 Applications:26 Rec. Actions:Recruiter Actions:15

Customer Service Consultant - Wellness & Fitness (1-2 yrs)

Bangalore Job Code: 175871

- Opportunities for career growth & development

- Be a part of a vibrant and energetic environment

- Join a fast-growing health & wellness platform

Our client is an integrated platform for fitness, health and wellness. They are a high-growth company that strives to change the way people perceive health and fitness by offering exciting online and offline experiences.

The Job : 

Your responsibilities will include :

- Handling customers on their enquiries/complaints via multiple channels

- Understanding the product features to be able to answer customer's queries

- Keeping records of customer interactions, transactions, comments, complaints

- Coordinating with internal teams for solving any customer issues

- Ensuring customer satisfaction and providing an empathetic experience to every user

- Owning every interaction with the customer and ensuring every customer is a happy customer

The Profile : 

- You have a degree in any field with at least 1 year of customer service experience, ideally within the Ecommerce or Hospitality industry

- You have excellent verbal and oral communication skills in English

- You are a strong networker and relationship builder

- You are able to think quickly and have strong problem-solving skills

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