Essential Duties & Responsibilities :

- Primary contact for resolution of all DB issues relating to service for all departments liaison between HO Customer Service Team/ central DMA/Distribution/Warehouse/Marketing

- Timely reporting of concerns as per escalation TAT

- Induction on customer service processes, right channel communication plus escalation matrix clarity.

Monthly visits to DB office

- Samples, Flyers, Catalogue, Brand Builders: proactive support for manager meetings & launch assemblies for all regional Distributors every month

- Distributor Query Monthly update on Open cases, Resolved cases, In progress cases

- Weekly Courtesy Call: Connect once in a month with each DB on pending challenges / other updates

- Drive Successful Regional Events: Working in collaboration with Regional Head & Regional Trainer

- Working with approved event based checklist & timelines &approved budgets

- Support Distribution & Marketing: for alternate product flyers quantity, etc.

- Support Regional Head with weekly reports

- Support CSR activities in the region

- Consumer redressal: Customer Emails to be acknowledged within prescribed TAT

- Communicating with irate customers and responding to their queries on priority

Co-ordination:

- Leads arising from all ATL/BTL activities are consolidated DB wise and passed on in a timely fashion to all DBs

- Generating leads through Facebook / SMS /Newspaper leads: shared with DBs within 24 hours of receipt & followed up in following week with an update back from DB.

- Assist in all regional events, booking venues, planning logistics, catering for events and coordinating with events companies etc.

Requirement Severity : Immediate

Education and/or Work Experience Requirements :

- UG- Any Specialization / MBA preferred

- 5+ Years in Direct Sales/Customer Sales Service

- Self-motivated and goal oriented

- Good analytical skills

- Must understand the needs of the channel partners

- Excellent communication skills

- Positive approach and zeal to drive through allocated tasks

Qualification : UG- Any Specialization / MBA preferred

Working Days : 6 Days a Week (9:00 AM to 5:00 PM)

Job Nature : Full Time

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